Emergency Maintenance

MAINTENANCE AFTER HOURS

We have staff available to respond to emergency maintenance issues after our management offices are closed.  If you call the office phone number, you can either be transferred to an answering service or the voicemail recording will give you a number to call for assistance.

Lack of any working toilet, loss of heat in the winter, a non-cooling refrigerator, a non-functioning smoke detector or any active water leak will be considered an emergency that needs to be responded to after hours. 

Regular maintenance requests can also be submitted after hours either through the resident portal (if available at your property), speaking to the answering service (if available at your property) or leaving a message on the management office voicemail.

To report a fire or life-threatening condition or injury, please dial 911.

AFTER HOURS LOCKOUTS

Resident(s) who require lockout assistance after regular office hours will be charged a fee of $30.00 that is due with the following month’s rent, unless otherwise stated in your lease.

For identity verification, our staff may require current photo identification listing your apartment as your permanent address before giving access to the apartment.

AFTER HOURS NOISE OR DISTURBANCE COMPLAINTS

Residents are encouraged to handle complaints about noise or other disturbances between themselves. However, when resident communication breaks down, please notify management while the noise or disturbance is occurring (or leave a message if it is after hours).  If the noise or disturbance is extremely loud, does not cease, or is of an emergency nature, please contact the police and also leave a voicemail with the office so that we may follow up the next business day.  Your name, telephone and apartment numbers must be provided so the on-call person can contact you directly for more information. 

FIRE SAFETY

If you see or smell smoke, immediately call 911.  Please respond to all alarms.  Access permitting, you can determine the urgency of the situation by going to the front lobby.

SEVERE WEATHER

In the event of severe weather, residents may seek shelter in the underground garage, if available.  Do not go to a common area that has a large number of windows!

In the event of a power loss, the back-up lighting is only good for approximately 30 minutes.  It is advisable to carry a flashlight and a radio with you.