Care of Your Home

Residents should always notify management of any needed repairs.  Residents should never attempt to complete a repair on their own.  Resident should not attempt to move or relocate any appliances, even for general cleaning, as this can damage flooring or result in disconnection or damage to appliance connections.  If you need or want to clean under or around an appliance, please submit a work order to management.  Below are general cleaning and care tips and requirements for your apartment. 

PLUMBING

Do not put the following down sink drains:

  • Grease
  • Drain cleaners
  • Acid
  • Any substance other than liquid
  • Keep strainer basket in place to catch items such as food waste

Plumbing Repairs

  • If you notice a leak from a pipe under the sink, place a bucket or bowl under it to catch the leak and turn off the sink using the shut-off valves located under the sink at the back of the wall and notify management.
  • If you notice leaking from the faucet handles or spout, shut the faucet off completely and notify management.
  • If you notice spraying of water from the faucet, notify management.
  • Do not use an abrasive sponge and/or scrubbing utensils on stainless steel sinks as they will scratch and damage the surface.Clean with a nonabrasive cleaner only.

Toilets

Conventional toilet paper should be the only paper product disposed of down the toilet.  Avoid excessive use of paper or putting anything unusual in the toilet.  So-called “disposable wipes” must never be placed down the toilet, but should be placed in an ordinary wastebasket.  Wipes can expand and cause clogging and damage to building drains, as well as causing problems for municipal waste treatment systems.  If your toilet malfunctions and cannot be fixed with a plunger as described below, notify management.  There will be no charge unless the blockage or damage is caused by negligence, misuse or a breach of the rules.

The following items are considered chargeable damage to the toilet and/or sanitary systems:

  • Large accumulation of paper
  • Use of paper products other than toilet paper
  • Disposable diapers or wipes
  • Sanitary napkins, tampons, etc.
  • Grease or any other material (other than ordinary use)
  • Kitty litter
  • Any other foreign object found to have been dropped or flushed in the toilet

It is your responsibility to keep personal items, cosmetics, hairpins, toys, and other property away from and out of the toilet.  These items can cause plugging and damage if they are accidentally dropped or flushed in the toilet.

Clogged Toilet

DO NOT put drain cleaners in the toilet.  Use a plunger.  If the problem persists, notify management.

Overflowing Toilet

Immediately shut off the water using the shut-off valve located on the wall near the base of the toilet.  Notify management and clean up any water from overflow.

Toilet Running Constantly or Not Flushing Properly

  • Notify management.
  • Do not stand on, slam, or use excessive force on the toilet seat.
  • Please understand that condensation on the exterior surface of the toilet is normal in the summer months.This condensation may drip to the floor, appearing similar to a leak.Check this before contacting management regarding your toilet leaking.

Shower/Tub

  • Utilize an outside and inside shower curtain and shower mat at all times.The shower curtain must be inside the tub and encompass corners of the tub area to prevent water leaking during shower usage.
  • Should you notice a leak at the fixture or spout, notify management immediately.
  • A small amount of water coming from the tub spout when showering is normal.
  • Should you notice a large amount of water coming from the tub spout that decreases water pressure when showering, notify management.
  • Keep the drain opening clear at all times.
  • If water is draining slowly, make sure the drain area is free of hair and other debris.DO NOT put any drain cleaner such as Drain-O down the drain.If slow draining continues, notify management.
  • Should you notice missing caulking or loose fixtures, notify management.

Cabinetry and Flooring and Water

Cabinetry and flooring in kitchen and bathroom areas are designed to withstand normal amounts of moisture.  But cabinetry and flooring are not waterproof and can be damaged, subject to delamination, or leak into other areas if standing water is permitted to accumulate.  Water should promptly be wiped and removed from all cabinet areas and flooring.  Do not leave wet towels, clothes, mats, or other soggy materials on any flooring or cabinetry surface area or hanging directly on wooden doors as this can damage flooring and building materials and lead to problems with mold and mildew. 

APPLIANCES

No additional major appliances other than those supplied with your apartment shall be installed by the resident, including window air conditioners, dishwashers, freezers, freestanding air or water filters or purifiers or laundry equipment, unless specifically authorized at the property.  If any appliance uses additional energy or utilities provided by management, management may condition the consent for approval of any additional appliance on paying a supplemental utility charge or increase in rent.

Range

Clean the top burner pans on a regular basis to eliminate grease buildup.  Do not line burner pans or oven surfaces with foil, as this can catch grease and cause a higher risk of fire.  Foil in the stove may also impede or limit the circulation of heat and can also increase fire risk.  Clean the oven regularly with an oven cleaner.  This will eliminate burned food buildup.  Never use any sharp instruments to clean the oven.  Hood vent filters should be removed and cleaned monthly in hot, soapy water.

Self-Cleaning Ranges

Do not use oven cleaner to clean these machines, as it may damage the appliance.

Disposal

Do not put metal, glass, plastic, grease, paper, cigarettes, bones, egg shells, carrot/cucumber/potato peelings, banana peels, tea bags, unpopped popcorn, corn silks and husks, cooked or uncooked rice, mashed potatoes, fruit or avocado pits, aquarium rocks, kitty litter, animal fat or animal waste, sponges, dishcloths, and especially any leafy vegetables, or any other foreign substance, down the disposal.  The disposal should be used on a limited basis to clean food items off plates, and is not a substitute for properly disposing excess food materials in the garbage.  Putting large quantities of any food item, particularly cooked rice, pasta, or potatoes, through the disposal and into the drains can clog drains and damage the disposal as well as building plumbing.  Attempts to use the disposal on improper items will dull the blades or plug up the line and can burn out the motor.  Cold water should be running as fast as possible when the machine is in use.  Even after the disposal is empty, it is wise to let the water run a few minutes to clear the line.  Never put your hands or any metal objects down the disposal when it is turned on.  A handful of ice cubes once a month will sharpen the blades and makes the disposal more efficient.  Do not use drain cleaners at any time.  It is recommended that a lid or cover be placed over the disposal when not in use to prevent items from falling into the drain. 

Dishwasher

Make certain dishes are scraped and rinsed prior to placing them in the racks.  Do not crowd dishes, cups, glasses, or silverware so that water can circulate freely over each piece.  Avoid covering the center hole in the lower rack for maximum efficiency.  USE ONLY DISHWASHER DETERGENT PRODUCTS.  Use of other products will destroy the appliance.  The dishwasher should be run or used on a weekly basis to keep parts and seals properly functioning.  Even persons that do not choose to wash dishes in the appliance are asked to run and cycle the dishwasher periodically to keep parts and seals flexible and in good working order. 

Laundry Rooms

Please remove your loads promptly to ensure goodwill with other residents.  If the laundry rooms are in need of cleaning, or if you have lost money in the machines, please notify the office staff immediately.  Management is not responsible for lost, stolen, damaged or unattended clothing.  Laundry rooms and facilities are provided exclusively for the use of residents.  It is a violation of the lease to allow other persons to have access to or use the laundry room for laundry for persons that are not members of resident’s household and on resident’s lease.

Washers

Clean any soaps or other residue left in the machine prior to your use.  Never reach into the washer while it is still moving.  Do not overfill the tubs because this will result in water all over the floor and will not get the clothes clean.

Dryers

Clean the lint filter each time the dryer is used and make sure it is in place when the dryer is running.  TENNIS SHOES are NOT to be placed in the dryer at any time.

STORAGE LOCKERS (if applicable)

Storage lockers are the resident’s responsibility.  Fire codes require that storage lockers be kept locked at all times.  Residents are not permitted to put items, even on a temporary basis, in common areas or outside hallways. Items are to be kept at all times in the locked storage area.  management does not carry fire, theft or any casualty insurance on resident’s personal possessions.  Whether or not a fee is paid for a storage locker, any use of a storage locker or storage space is at resident’s own risk.  Resident shall periodically inspect and maintain the storage space, with inspections to occur on at least a monthly basis, and promptly report any repair, service, leakage, or defect in the storage locker to management.  Failure to timely inspect or report any deficiency in a storage locker may subject other residents to damage or spillage that may occur in any adjoining storage locker.  Storage of any firearms, toxic chemicals, or illegal, stolen, dangerous, regulated, or hazardous materials is prohibited.  Resident shall not store any foodstuffs or materials in a manner that could attract or be accessed by pests, and any foodstuffs shall be kept in impermeable sealed containers.  Storage lockers are to be used exclusively for storage and may not be used for any other purpose, or “occupied” in any way by any resident or animal.  Any use of a storage locker is subject to management’s right to enter the storage locker for purposes of performing inspection, conducting repairs, doing maintenance, or showing the space to prospective tenants, buyers, lenders, insurers or inspectors.  A building-wide notice of inspections to storage lockers shall be sufficient for giving notice of management access.  At the end of the lease, it is resident’s responsibility to remove all items from the storage locker, and leave it in a clean and undamaged condition.  Do not store gasoline, paint or any flammable or hazardous materials in lockers.  Storage is not permitted on patios, entrances or garages. 

DECORATING YOUR NEW HOME

Apartments may not be redecorated or altered without written consent of the management.  Painting, wallpapering, and hanging light fixtures are not allowed.  Putting up removable wallpaper or hanging plants from the ceiling is permitted with written consent of the management.  You may hang pictures and mirrors with picture nails, small “J” hooks, or tacks.  Stick-on hangers and tape is prohibited because the paint and sheetrock will come off when tape is removed.

BLINDS AND WINDOW COVERINGS

If blinds are not provided with your apartment, please observe the following: (1) rugs, sheets, foil, towels, and paper are not acceptable window dressings, (2) to maintain a pleasant community appearance, residents must use window treatments with a neutral color, or a light or neutral backed lining.  If blinds are provided, any additional window coverings must be placed in front of the blinds so that they are not visible to the outside.  No window coverings may be installed that require installation of hooks or rods or hardware in the wall or window frames without management’s advance approval and consent.  Any damage to the wall or window frames must be restored and repaired, at resident’s expense, before vacating.  No window covering, wall hanging, or window dressing may obstruct any baseboard heat or air circulation so as to cause condensation or freezing during winter months.  Management may condition the approval on any window covering on it being above the floor, and away from any wall or window area or heat source, so as to allow adequate ventilation and to prevent condensation.

HEATING

You can help keep your apartment warm and prevent the pipes from freezing in your apartment by following the basic rules below:

  • Keep your drapes open over the heat registers at all times.
  • Make sure that your furniture and any other personal property are at least four inches away from the heat registers.Excessive quantities of personal property, storage boxes, and other clutter will impede airflow.
  • Immediately notify the office if you are having problems with your heat.
  • When you leave for a few days, make sure you leave the heat on to avoid freezing the pipes. Where units have individual thermostats, the thermostat must be set high enough to allow adequate heat to avoid freezing or damaging pipes.
  • During heating months, windows and doors must not be left open and any opening of a window must be brief, and monitored, to allow a brief exchange of fresh air.Opening windows can waste any utilities provided by management and can cause damage to pipes and risk of freezing.Management reserves the right to monitor the building during heating months and any observation of an open window or door is a violation of lease.
  • NEVER turn the heat off in your apartment even if you are vacating your apartment.In cold weather, the pipes will freeze and burst, causing extensive damage to your unit.The utilities must remain in your name with the utility company until the last day you are responsible for rent, even if you move out early.

AIR CONDITIONING

The following will ensure that your air conditioner is operating efficiently and effectively:

Wall Units

Turn the air exchange knob to close.  This will allow the air to circulate inside your apartment and close off the outside air.  Your air conditioner has a filter that should be cleaned in hot, soapy water at least every two weeks during the air conditioning season.  If air conditioners are provided by the property, residents are not allowed to install their own air conditioners.

Central Air Conditioning Units

Select the “cool” setting on the thermostat.  Select the “automatic” setting on thermostat and set your desired temperature. 

MOLD AND MILDEW PREVENTION

Mold, mildew, and fungi are common elements found throughout the indoor and outdoor environment.  The presence of these substances in indoor and outdoor air, on the ground, and in soil is common and is not a source of problem or injury to most healthy people.  However, certain conditions can permit mold, mildew, and fungi to grow in a way that could be injurious to building materials.  It is the responsibility of every resident to maintain the unit so as to provide appropriate climate control and cleanliness standards, so as to retard and prevent mold and mildew from accumulating in the unit.

To minimize the occurrence and growth of mold in your home, residents are responsible for the following:

  1. Removing any visible moisture accumulation in your home, including on walls, windows, floors, ceiling, and bathroom fixtures; mop up spills and thoroughly dry affected area as soon as possible after occurrence; use exhaust fans in kitchen and bathroom.Residents with larger households, or residents that frequently shower, will find that moisture can and will accumulate in bathroom areas.Exhaust fans should be used before and after bathing.Keeping bathroom doors open to allow air exchange will prevent moisture and mildew accumulation from occurring in bathrooms.Keep climate and moisture in your home at reasonable levels.Greenhouse structures, or large numbers of plants, are not allowed inside apartments because they add to excess humidity levels that can lead to mold or mildew growth.

  1. Notify management promptly if you notice any of the following:
    • A water leak, excessive moisture, or standing water in your home or a common area;
    • mold growth that persists after you have tried to remove it with household cleaning solutions; or
    • a malfunction in any part of the heating, air-conditioning, or ventilation system.

Residents are liable for damages sustained to the building or to resident’s person or property as a result of failure to comply with these mold and mildew prevention guidelines.

KITCHEN EXHAUST VENTS AND FANS

For fire safety and to minimize food odors, this area of the kitchen requires regular cleaning.  You can do this by washing the exhaust vent with warm water and detergent.  If your vent has a filter, this should also be cleaned or changed regularly.  To allow adequate ventilation, air movement, and to prohibit damages caused by excess humidity and moisture, it is important that exhaust fans and vents be used while cooking and thereafter to allow air circulation and to vent excess heat, moisture, and odors.  It is a violation of your lease to cover or obstruct any exhaust vent.  Fans should be used when cooking.  Any cooking process that involves boiling, steaming or lengthy use of the stove or oven should include running the fan at all times and after cooking to ventilate the area.

FIRE PRECAUTIONS

You are personally responsible/liable for any damage to your unit as a result of fire caused by negligence and for occupancy and housekeeping habits that pose fire safety risks.  We suggest that you take the following precautions:

  • Do not keep any flammables, explosives, or other non-household combustible items in your unit.
  • Dispose of newspapers and other refuse regularly.
  • Do not place matches or lighters where children can reach them.
  • Clean grease from the cooking range, oven, and exhaust fans and vents regularly.
  • Never empty ashtrays into the wastebasket.
  • Do not smoke in bed, while lying down, reclining or tired.
  • Do not use worn electrical cords.
  • Do not overload electrical outlets.
  • Never leave candles or any burning objects unattended.
  • Do not block hallways or entrance areas.
  • Ownership or storage of excessive amounts of personal property or furnishings can pose a fire hazard to you and other Residents.It will also impede the circulation of heat and ventilation in your unit.You must remove, or store off-site, any personal property deemed by management to be excessive.
  • Never leave any paper, flammable materials, or other objects not designed for cooking near stoves or cook top surfaces.For units that are equipped with a water heater, furnace, or other heating unit, Residents should keep all paper and other flammable materials away from any water heater, furnace, or other heating unit.
  • Live Christmas trees and wreaths are not permitted in your unit or the building.
  • Fireworks, even legal fireworks, are prohibited anywhere in the unit or the rental community.
  • Never leave any burning or heated object, such as a curling iron, unattended.
  • Any burning item, like incense, or object that generates heat, should not be placed on any shelf area where it could cause damage to cabinetry above the shelf or start a fire, or near any source of draft or moving fabric or curtain.
  • Resident should actively monitor any item on a stove, or in a microwave, and any cooking.Unattended cooking is a major source of household fires.

SMOKE DETECTORS

Your apartment is equipped with one or more smoke detectors as of the date of
move-in.  As part of your lease agreement, you acknowledge that you have inspected the smoke detector(s); and that you find the smoke detector(s) to be in proper working condition.  Your interference with, disconnecting, or tampering with the operation of the smoke detector in any way is a breach of the lease agreement.

Testing and Repair

Resident agrees that it is resident’s duty to regularly test the smoke detector(s) and agrees to notify management immediately in writing of any problem, defect, malfunction, or failure of the smoke detector(s).  Management shall promptly repair or replace the smoke detector(s), assuming the availability of labor and materials.

Maintenance

Resident agrees to replace the smoke detector(s) battery, if any, at any time the existing battery becomes unserviceable.  If after replacing the battery the smoke detector will not operate, Resident must immediately inform management in writing of any deficiencies.

Disclaimer

Resident agrees that management is not the operator, manufacturer, distributor, retailer, or supplier of the smoke detector(s).  Resident assumes full and complete responsibility for all risk and hazards attributable to, connected with, or in any way related to the operation, malfunction, or failure of the smoke detector(s), regardless of whether such malfunction or failure is attributable to, connected with, or in any way related to the use, operation, manufacture, distribution, repair, servicing, or installation of said smoke detector(s).  No representation, warranties, undertaking, or promises, whether oral or implied, or otherwise, have been made by management, its agents or employees to resident regarding said smoke detector(s), or the alleged performance of the same.  Management neither makes nor adopts any warranty of any nature regarding said smoke detector(s) including expressed or implied warranties.  Management shall not be liable for damages, losses, and/or injuries to person(s) or property caused by (1) resident’s failure to regularly test the smoke detector(s); (2) resident’s failure to notify management of any problem, defect, malfunction, or failure of the smoke detector(s); (3) theft of the smoke detector(s) or its serviceable battery, and/or (4) false alarms produced by the smoke detector(s).

PEST CONTROL

All residents are required to assist management in pest control procedures. Your

participation in our pest control treatment program is MANDATORY. If your unit is not ready when our pest control vendor is treating units, you may be required to pay a retreatment or second-visit fee. You are required to comply with all requests for readying your unit for pest control treatments, which may include emptying cupboards, removing materials from under sinks or vanities, and other requests. Residents are also required to follow any recommendations or treatment control requests of our pest control vendor. Some pests, such as bedbugs, may require residents to dispose of or professionally clean (at high temperatures or with chemical treatments) personal property and fabrics. Residents are responsible for all costs of treating or removing personal property, furniture, mattresses, and fabrics needed to achieve effective pest control. Management will not reimburse or replace personal property that must be treated or eliminated. Failure to follow the requirements of our pest control vendor is a breach of your lease.

Cleanliness and vigilance are the best preventative medicine in controlling pests. Dispose of all garbage and waste. Do not leave food, dirty dishes, or soft drink bottles/cans lying around. Do not bring cardboard boxes, crates, or other materials that may have been accessible to pests into your unit. Storage of foodstuffs, grains, or like materials should only be in plastic or metal sealed containers. Be careful bringing luggage and used furniture or property into your unit. Some pests, like bedbugs, can hitchhike on you or your belongings. Even the “cleanest” housekeeper may pick up a bedbug from clothes at a laundry, luggage and travel. Please notify Management if you see signs of pests in your apartment or any other place in the building. Failure to promptly notify Management of pests in your unit is a serious violation of your Lease. Prompt notification to Management is necessary to prevent pest infestation and to keep pests from spreading. If pests are found in an adjoining unit or common area, and your unit is identified as the source of an infestation and you did not report the pest, you may be responsible for treatment costs and this is grounds for Lease enforcement up to and including eviction for breach of these rules.  If routine inspections find that a unit has had an ongoing pest problem that is not reported, this may be grounds for lease termination or non-renewal.